Customer Success Manager

Full-Time

What if you could help millions of people use a tool that has a real impact on their everyday life? That's the opportunity with Envision's small but passionate team.

The Company

We build impactful, design driven tools for humans that leverage the latest in computer vision technology so everyone can have faster access to information. We wish to be the pioneers in enhancing and augmenting human vision that unlock potential beyond what one can see.

The Product

Envision AI empowers blind and low vision people to be independent by speaking out the visual world in front of them. It is a smartphone app that uses artificial intelligence to read all kinds of text from any surface, recognise faces, describe scenes, find objects, scan barcodes, detect colours and so much more. It is the best all-in-one tool in the pocket of a blind or low vision user for all of their visual recognition tasks.

🌍 Over the past year, Envision has organically grown to thousands of paying subscribers around the world. There is a vast B2B opportunity to be explored and executed with it.

🏆 Envision is the winner of Google Play Award 2019 for the Best Accessibility Experience and was nominated for AppleVis Hall of Fame 2019.

🕶 Envision is now bringing its software to smartglasses. This provides visually impaired users with an even more unobtrusive and hands-free way to get things done. An equally big B2B opportunity exists for the smart glasses.

The role

The need for the role

Envision has been a user-obsessed company from day one. We have always closely engaged with our end users, listened to their feedback and developed our products accordingly. That's the reason the product has now grown and is loved by thousands of users across the world.

However, with this growth come new challenges of how to listen to and serve the needs of thousands of users. That's why we now need to establish a scalable customer success strategy that will allow us to effectively engage with all our users, without losing the human touch.

The role description

  • We will need you to understand and analyse our diverse user base to segment their usage and requirements.
  • Build a unified user engagement strategy that will make it easy for us to gain insights into user's issue and provide them with a timely resolution.
  • Work with the design team to build a Help Center for both the Envision App and Glasses which will comprise of key content like Tutorials, Knowledge Articles and FAQs.
  • Work closely with the development team, to pass on the issues and bugs that user's report and understand product roadmap that you can share with the users.
  • Coordinate with suppliers of Envision Glasses to empower them to help their customers locally.
  • In addition to resolving user issues, we need you to be equally engaged in thinking about how we can ensure users get more out of Envision's service to achieve personal success.

The Candidate we are looking for:

  • 3-5 years of relevant user or customer interaction experience.
  • Love for interacting with people.
  • Adaptable and stress resistance.
  • Medium- to long-term focus.
  • Structured: good at planning and prioritising.
  • Technical know-how and experience with software development.
  • Ability to take initiative, craft and lead the customer support strategy.
  • Experience in the assistive technology industry is a plus.
  • Slight preference for candidates based in the Netherlands.

What we offer

  • Be part of a diverse, award-winning team: We are a team of 8 (and growing!) diverse dreamers, doers and tinkerers based at YES! Delft The Hague. Outside of work, we love to have deep discussions about food, tech and everything under the sun. We won the Google Play Award 2019 for the Best Accessibility Experience, won the Computable award and were nominated for AppleVis Hall of Fame 2019.
  • Have a global impact at scale: We are a young company, but we have a global impact. We have users in 200+ countries and we aim to be as inclusive as possible.
  • Sell a product people love that solves real problems: Our greatest source of inspiration and motivation are our users who love our product which truly enables them to be independent in their everyday lives. We are pioneering real-life applications of technologies like AI for good.
  • Gain new skills fast: Because we are a close-knit team of domain masters we are always learning from each other in order to work more synchronously. Your mind, abilities, and product sense will expand every day.
  • We take care of you: Competitive compensation package and target-based incentives while covering the cost for travel and relocation if needed.

How to Apply

Sound like a good fit for you? Please email us at karthik@letsenvision.com and:

  • Include the role title in your subject line (it'll help us to sort through the emails).
  • Send along links that best showcase the relevant things you've built and done, e.g. your portfolio, LinkedIn, Github, writing samples.
  • Keep it short and sweet 🙂
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