Customer Success Specialist

What if you could help millions of people use a tool that has a real impact on their everyday life? That's the opportunity with Envision's small but passionate team. We build impactful, design driven tools for humans that leverage the latest in computer vision technology so everyone can have faster access to information. We wish to be the pioneers in enhancing and augmenting human vision that unlock potential beyond what one can see.

The Product

Envision empowers visually impaired people to become more independent by speaking out the visual world around them. The Envision app and Envision Glasses use artificial intelligence to read all kinds of text from any surface, recognise faces, describe scenes, find objects, scan barcodes, detect colours and so much more. It is the best all-in-one tool in the pocket of a blind or low vision user for all of their visual recognition tasks.

Over the past year, Envision has organically grown to thousands of paying subscribers, all around the world. 🌎

Envision is the winner of Google Play Award 2019 for the Best Accessibility Experience and was nominated for AppleVis Hall of Fame 2019. 🏆

Envision Glasses brings our award wining software to smartglasses, enabling an unprecedented experience of hands-free and unobtrusive experience of accessing the visual world. 🕶

The Role

As our Customer Success Specialist, you will be the first line to all of our app users and, later on, Envision Glasses users. Email, phone, social media, reviews, or rather work with chat? You will have to monitor the interaction with users on different platforms and make sure to maintain our distinctive tone of voice. We are a young, quickly growing, company so your input is always welcome: let your creative juices flow and share your ideas on how to improve the customer service flow!

This role combines hands-on customer support with strategical thinking, to optimize how we serve our customers. Also, everything you hear during the day, is super valuable for the rest of the team to understand where we're rocking it hard, and where we need to improve. You will inform everyone about your findings and continuously make sure the development team knows about any issues with our products.

Are you excited about helping users and contributing to improving the product? Are you awesome at inventing, executing and following through? Are you ready to be the voice of Envision? Apply now!

What we are looking for:

• You're curious about people and their problems.
• You're ambitious and you want a meaningful job.
• You are tech-savvy and interested in app development.
• You're a good listener who's naturally interested to dig in and find solutions.
• Not afraid to pick up the phone and talk to people from all over the world.
• You're organized and a fast problem-solver.
• You have 1-2 years of customer service experience.
• Your English is perfect and you can offer support in a second language, too (preferably Hindi or Arabic, but other European languages or Japanese are also useful).
• You're not afraid to ask questions!

What we offer

• Be part of a diverse, award-winning team: We are a team of 11 (and growing!) diverse dreamers, doers and thinkers based in The Hague, The Netherlands. Part of our team works remote, and we come together every Friday to catch-up over a drink or a game.
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• Have a global impact at scale: We are a young company, but we have a global impact. We have users in 200+ countries and we aim to be as inclusive as possible.‍
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• Sell a product people love that solves real problems: Our greatest source of inspiration and motivation are our users who love our product which truly enables them to be independent in their everyday lives. We are pioneering real-life applications of technologies like AI for good.
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• Gain new skills fast: Because we are a close-knit team of domain masters we are always learning from each other in order to work more synchronously. Your mind, abilities, and product sense will expand every day.‍
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• We take care of you: Competitive compensation package, while covering the cost for travel and relocation if needed.

How to Apply

Sound like a good fit for you? Please email us at careers@letsenvision.com and:

• Include this role's title in your subject line (it'll help us to sort through the emails).
• Send along links that best showcase the relevant things you've built and done, e.g. your portfolio, LinkedIn, Github, writing samples.
• Keep it short and sweet 🙂
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