What if you could help millions of people use a tool that has a real impact on their everyday life? That’s the opportunity with Envision’s small but passionate team. We empower people who are blind or have low vision to access everyday visual information for themselves. Because it isn’t just information. It’s knowledge, independence, and possibility.
Envision products articulate visual information into speech. The Envision App is free for everyone — It uses your smartphone’s camera to speak out written information, describes surroundings and objects, and even tells you who’s nearby. Excelling in all kinds of text and object recognition, Envision can read the text in over 60 languages. Be it handwritten notes, text on food packages, or the pages of an entire book.
Our Envision Glasses meanwhile brings our award-winning software to smart glasses, enabling the unprecedented experience of unobtrusive access to the visual world. With features ranging from real-time text recognition, to voice controls and even hands-free video calling, Envision Glasses open the door for the future of wearable assistive technology.
We are currently looking for a Customer Success Specialist to focus on our North American market, specifically on American and Canadian users.
As our Customer Success Specialist, you will be the first line to all of our app users and Envision Glasses users. Email, phone, social media, reviews? You will have to monitor the interaction with users on different platforms and make sure to maintain our distinctive tone of voice. Similarly, you will conduct Demonstrations and Onboarding Sessions of Envision Glasses for potential and current users.
We are a young, quickly growing, company, hence your input is always welcome. Let your creative juices flow and share your ideas on how to improve the customer service flow.
This role combines hands-on customer support with strategic thinking, to optimize how we serve our customers. Everything you hear during the day, is super valuable for the rest of the team to understand where we’re rocking it hard, and where we need to improve. You will inform everyone about your findings and continuously make sure the Development Team knows about any issues with our products.
Are you excited about helping users and contributing to improving the product? Are you awesome at inventing, executing and following through? Are you ready to be the voice of Envision?
Sound like a good fit for you? Please email us at firstname.lastname@example.org and include:
Sounds like a good fit for you?
We have a short form to fill out for you. The form will request some basic information about you and will consist of a short simple test.
Please fill out this form to apply : https://forms.gle/ev3pco7fJGkoxvc29