Terms and Conditions

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Effective date: September 22nd, 2017

Last update: February 1st, 2020

These Order Terms and Conditions (“Terms”) govern the placing of direct orders ("Order") with Envision Technologies B.V. (“we”, “ us”, or “Envision”) for our storage products and other accessories ("Products"). Please read these Terms carefully before submitting your Order of any Envision Products. By submitting your Order, you agree to be legally bound by these terms.

1. Order Reservation

When placing an Order for Envision Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Envision shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to: support+glasses@letsenvision.com.

You acknowledge and agree that Envision may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Order, and that you will be entitled to a full refund of the purchase Price.

2. Payment

You will be charged the full Price of the Products at the time of placing the Order. If Envision is unable to commence shipping the Products on or before the one-year anniversary of your placing the Order, Envision shall process a full refund to you. Your placing of an Order constitutes your express agreement to Envision of charging the full Price of the Products at such time.

3. Priority

Envision will build Products according to the Order in which the Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list. Notwithstanding the foregoing, you acknowledge and agree that we may need to build and use Products for a variety of purposes, such as in-house and third-party testing, evaluation, and display prior to fulfilling Product reservations. Furthermore, we may in our discretion prior to fulfilling Product reservations offer for sale to the public (for instance, by auctioning off) a limited number of Products. Please consult our website or our newsletter for more information about such events.

4. Delivery Schedule

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and Envision does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Envision is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section 6 below.

5. Price

The purchase price ("Price") does not include taxes and other government charges, which are your responsibility. If the Price drops after you have ordered, we will refund you the difference. If the Price goes up, your order is secure at the low Price. The Order Price is valid from the moment you place the Order right up to 10 days after you receive the item. To claim a refund for the difference, email us at support+glasses@letsenvision.com.

6. Cancellation

You or Envision may cancel this reservation by terminating the Order at any time for any or no reason within 14 days of placing the Order. Cancellations are not possible after 14 days of placing an order. If Envision cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee). Refund or cancellation requests must be made by email to support+glasses@letsenvision.com.

7. Limitation of liability

Under no circumstances will Envision be held liable for any incidental, special or consequential damages arising out or related to this Agreement. In the event Envision is held liable for any damages arising out or related to this Agreement, your sole and exclusive remedy will be the full refund of your purchase Price without interest.

8. Terms and Conditions of Sale

The purchase of the Products is subject to additional terms and conditions provided by Envision, including in respect of any software included in the Products or intellectual property embodied in the Products or data collected by the Products. The current Terms and Conditions of Sale can be found in the footer of the checkout page and are subject to change without notice. Your purchase of the Product will be subject to these terms and conditions and the refund policy.

9. Distributors

We work with local distributors. If you place an Order on our website, using a delivery location where one of our distributors is active, we might transfer the Product(s) and the corresponding delivery obligation to the distributor. In that case, these Terms remain in effect.

10. Age and Residency

You acknowledge that you are at least 18 years old and will take delivery of your Product. You acknowledge and agree that Envision will initially focus its service efforts on certain geographical areas, and may expand to other areas as the company grows.

11. Customer Information

We will use any information that we may collect about you only in accordance with our Privacy Policy.

12. Disclaimer.

Envision disclaims any warranties, express or implied, with respect to the prototype Product displayed by Envision whether before or after you have placed the Order. You understand and agree that the Product, its design and technical features are currently under development and that the Product that may be available for purchase by you may be materially differently from the prototype Product. If for any reason you are unhappy with the final version of the Product, your sole and exclusive remedy will be to cancel your Order as described in Section 6 above.

13. Changes to the Terms

Envision reserves the right to change any of the Terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 6 above.

14. Miscellaneous Provisions

These Terms constitutes the entire agreement between the parties pertaining to its subject matter and it supersedes all prior agreements, representations and understandings of the parties. This Agreement shall be governed by and shall be construed in accordance with the laws of the Netherlands. The venue for any actions relating to the subject matter or enforcement of this Agreement shall be in the Netherlands, the place where this Agreement was entered and is to be performed. You may not assign this Agreement or any of the rights granted to you hereunder.