Return and Refund Policy

Effective date: September 22nd, 2017

Last update: February 1st, 2020
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Thank you for shopping at Envision Glasses operated by Envision Technologies B.V. (“we”, “ us”, or “Envision”)

If, for any reason, You are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following Return and Refund Policy is applicable for any products that you purchased with us.
 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Envision/we/us means Envision Technologies B.V.
• You/your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Service refers to the Website.
• Website refers to Envision Glasses, accessible from https://www.letsenvision.com/envision-glasses
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase Goods from Envision.

Your Order Cancellation Rights

You are entitled to cancel your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision:

• By email: support@letsenvision.com 

We will reimburse you no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Distributors

We work with local distributors. If you place an Order on our website, using a delivery location where one of our distributors is active, we might transfer the Good(s) and the corresponding delivery obligation to the distributor. In that case, the return and refund policy of the relevant distributor applies.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were received in the last 30 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. You should send the Goods at the following address:

Envision Technologies B.V. Wilhelmina van Pruisenweg 35, 2595 AN, The Hague, Netherlands.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Changes to the Terms

Envision reserves the right to change any of the Terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 6 above.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@letsenvision.com